How Did Tiger Do?
Tiger’s public apology is being blasted. Critics say he apologized
for too much too late. They say he appeared defensive when he told
the media to leave his family alone. And then there was his wife
Elin. Well, actually she wasn’t there, another strike against him.
But let’s look at this differently. The mistakes were already made
and that can’t be erased so let’s talk about how he came across.
Real Deal?
Was he genuine or phony? For someone who didn’t want to talk, he did talk and
went further than many expected and certainly further than most public apologies.
To my surprise, he came across as heartfelt. He looked like a guy who fell down
a well and was desperately trying to claw his way back. To his credit, he vehemently
defended his wife and also to his credit he blasted the media for bothering his
family and implored them to leave his kids alone. Good for you Tiger. I am a
former card carrying journalist and am embarrassed to admit the number of families
I’ve been forced to chase in search of ratings.
Keep Religion Out of It
True, Tiger is a megastar who brought this on himself so whether
he offered a public apology or didn’t, the story was not going
to go away. When the time comes for him to return to golf, it
will surface yet again. What could he have done differently?
If I had advised him, I would have told him to drop the Buddhist
upbringing stuff. He said he strayed away from it which might
have contributed to his behavior. Who am I to doubt him, but
that part didn’t sound very authentic. He also went on way too
long. Then there was the controlled prompter like read which
was almost okay until the camera broke and he could only be photographed
from the side which made the event look a little too staged and
robbed us of seeing his eyes and expressions so we could decide
if they matched his carefully crafted words.
Missed the Mark
In classic crisis communications, Tiger did all the right things.
He profusely and sincerely apologized, took responsibility for
his behavior and promised to work on his problems even though
that was something he should have done months ago. But I’ll tell
you what was missing. Candor. Tiger should have made a short
statement and then immediately taken questions which he should
have answered as bluntly as possible. Instead of asking people
to believe in him again, this would have shown people why they
should believe. Like the saying, actions speak louder than words.
