Heard,
Not Seen - Philidelphia Inquirer
1. "Pay complete, total and full attention to the person on
the other end
of the line as if you were staring them in the eye," says Karen
Friedman, a
communications coach in Blue Bell, PA. "People can read
and feel your body
language across the miles, so, act as if they were in the room with
you so
they can feel your energy, presence and attention."
2. "Pronounce your words clearly and don't trail off at
the end of a
sentence," says Friedman. "You want to make sure you are
heard and
understood. Additionally, pause to give the person on
the other end of the
line a chance to digest what you are saying and to participate in
the
conversation."
3. "Think about what you want the other person to know
so you don't spend
the entire interview simply answering questions," says Friedman. "By
only
answering questions, you miss opportunities to deliver key points
if the
other person on the other end of the phone doesn't ask you a question
to
trigger one of these points."
4. "Be warm and personal by backing it up wtih examples,
stories and
anecdotes that the person on the other end of the phone can relate
to and
understand," says Friedman.
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